MERA boosts a tablet-based Point of Sale solution for restaurants, retail and enterprises
MERA helped a leading POS vendor convert a prototype of their Point of Sale system into an award-winning feature-rich tablet-based POS and business platform.
At the beginning of the 21st century, the advent of cloud computing gave birth to POS systems deployed to the cloud. Many businesses wanted to immediately harness the evolving technology to capture the market. Intuition did not fail them — cloud-based POSs had it all: they were quick, intuitive, scalable and secure. However, the task of maximizing the existing POS solution’s capabilities turned out hard to reach without mature R&D processes and a team of dedicated engineers.
In response to the growing demand, in 2013 MERA introduced Point of Sale development as a service. A while later, a North-American POS vendor commissioned MERA for help with their project: a POS solution that had already been on the market for 3 years but lacked functionality and stability.
The project required extreme agility from the MERA team at planning and development stages. The biggest challenges were aggressive schedule and constantly changing requirements. Since there were hardly any technical documents available, MERA experts had to familiarize themselves with the product by exploring the solution first-hand. Moreover, the vendor demanded that MERA engineers be proficient not only in programming but also in addressing architectural issues.
In spite of all the difficulties, 6 engineers of the MERA team assisted by 5 customer’s programmers managed to achieve first results at the initial stage of the project. They conducted a thorough analysis of the product that was followed by several strategic improvements. After that, the vendor made a decision to extend cooperation with MERA to a long-term partnership in development.
Three years later, MERA nurtured the product into a stable, sophisticated and modern POS solution by combining cloud-based technology and mobility of a tablet. It is based on production environment designed to meet the expectations of enterprise customers: high performance, high availability, redundancy and advanced reporting. MERA extended the product with all core POS features as well as industry-specific features plus a bunch of additional features to convert the product into a feature-reach POS solution.
Another task on MERA’s agenda was integration of the solution with numerous POS-related hardware devices such as printers, barcode scanners, pinpads and others. MERA engineers also performed the product’s integration with third-party services like shipping and delivery, loyalty programs, accounting systems, etc.
Since the beginning of the project, the MERA team has grown from 6 to more than 40 R&D engineers. As of 2017, MERA continues to be a vital part of the vendor’s team responsible for both hardware and software aspects of the solution. Apart from R&D services, MERA experts provide the vendor with QA resources, а reliable DevOps team and scalable Tier 1&2 omnichannel multi-lingual support.
The POS solution developed with the help of MERA allowed the vendor to offer an efficient, reliable and fault-tolerant product to their clients. The end-user received a feature-rich POS solution for restaurant, retail and enterprises with advanced analytics and reporting, integrated payroll, customer relationship management and other useful feature. As a result, the company managed to increase their customer satisfaction level and the market share.
Another strategic breakthrough for the vendor was their entry into the Fuel Retail market followed by a partnership with the industry giant. The customer also benefited from mature and agile R&D processes introduced by MERA across the whole organization and optimized customer support. At present, MERA engineers continue to monitor and improve these processes on a regular basis.
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